Romania · RO
Online shop terms and conditions for Romania (2026)
Selling to Romanian consumers requires terms tailored to the Romanian market, not a direct translation of another document. The terms should explain the order process, payment, delivery, withdrawal, complaints, consumer information and the role of ANPC. Below we outline what Romania-focused e-commerce terms should cover.
Why Romania needs separate terms
Romania is a separate consumer-law jurisdiction. EU rules provide a common base, but local implementation, enforcement practice and customer communication matter. A Romanian-market document should not simply copy another market’s terms.
Customers need clear information before ordering: who sells, what is bought, how much delivery costs, when the contract is concluded, how withdrawal works and how complaints are handled.
Key legal context
Romanian e-commerce terms should account for consumer-rights rules including OUG 34/2014, general consumer protection rules and e-commerce requirements. Omnibus, GPSR and GDPR also affect the overall document set.
Common risks
Common risks include unclear delivery costs, missing withdrawal information, overly broad return exclusions, weak complaint procedures and inconsistent seller information.
How ecommerce.legal helps
ecommerce.legal generates Romania-focused terms from your sales model, products, payments, delivery and customer-service process.
Frequently asked questions
Can I use my existing terms for Romania?
Not safely. The terms should reflect Romanian consumer rules, ANPC practice and the way your shop sells to Romanian customers.
Do Romanian consumers have a 14-day withdrawal right?
As a rule, yes for distance sales, subject to legal exceptions and correct consumer information.
What is ANPC?
ANPC is Romania's consumer protection authority and a key reference point for consumer complaints and market supervision.