Slovakia · SK
Online shop terms and conditions for Slovakia — what you need (2026)
If you sell to consumers in Slovakia, the contract is governed by Slovak consumer law, not your home law. Your existing terms are not enough: you need a document aligned with Act No. 102/2014 Coll. and No. 250/2007 Coll., with a 14-day right of withdrawal, an ARS/ODR body indicated, and — under the State Language Act — drafted in Slovak. Below: which law applies, what your terms for the Slovak market must contain, and the mistakes to avoid.
Which law applies when selling to Slovakia?
In cross-border sales to consumers, mandatory consumer protection follows the consumer’s country of residence. If you sell to customers in Slovakia, Slovak consumer law therefore applies — regardless of where your shop is established. Terms drafted under your home law are not designed for this.
The decisive Slovak rules
- Act No. 102/2014 Coll. — information duties of the online shop (§ 3) and the 14-day right of withdrawal.
- Act No. 250/2007 Coll. — consumer protection; § 18 requires a separate complaints procedure (reklamačný poriadok).
- Act No. 391/2015 Coll. — alternative dispute resolution (ARS) run by the SOI.
- GDPR and Act No. 18/2018 Coll. — data protection; reference to the privacy policy.
- GPSR (since 13 Dec 2024) — manufacturer details and safety information for part of the assortment.
Slovak required — the State Language Act
The State Language Act (No. 270/1995 Coll.) requires consumer information in Slovakia to be published in Slovak. Home-country terms are not enough — the SOI treats a foreign-language document as a breach of the information obligations. The document for the Slovak market should therefore be in Slovak.
ARS/ODR and the complaints procedure
Slovak terms must name the alternative dispute resolution body (ARS under Act 391/2015) and include a link to the ODR platform (Regulation (EU) 524/2013). A separate complaints procedure is required under § 18 of Act 250/2007 — it describes how complaints are made, deadlines and handling.
Oversight and risk: SOI and ÚOOÚ SR
Online shops and consumer protection are supervised by the Slovak Trade Inspection (SOI) — fines up to EUR 66,400 for breaches of Acts 250/2007 and 102/2014. Data protection falls to the ÚOOÚ SR (up to EUR 20M or 4% of turnover). Missing withdrawal information or foreign-language terms are typical triggers for inspections.
How to prepare compliant terms for Slovakia
Rather than translating your existing terms, generate a document tailored to the Slovak market — with the right clauses (Acts 102/2014, 250/2007, ARS/ODR), in Slovak and ready to publish in minutes.
Frequently asked questions
Which law applies when selling to Slovakia?
For mandatory consumer-protection rules, the law of the consumer's country of residence applies — so Slovak law for customers in Slovakia (Acts 102/2014, 250/2007, GDPR).
Are my home-country terms enough for Slovakia?
No. Terms drafted under your home law do not cover Slovak requirements (Act 102/2014, the complaints procedure under 250/2007, ARS under 391/2015) and are often unenforceable against Slovak consumers.
Do the terms have to be in Slovak?
Yes. The State Language Act (No. 270/1995 Coll.) requires consumer information in Slovakia to be published in Slovak. The SOI treats foreign-language terms as a breach of the information obligations.
Do I have to offer ARS/ODR?
Yes. Act No. 391/2015 Coll. introduces alternative dispute resolution (ARS) run by the SOI and other bodies. The terms must name the ARS body and include a link to the ODR platform (Regulation (EU) 524/2013).
What fines can the SOI impose?
Administrative fines up to EUR 66,400 for breaches of Acts 250/2007 and 102/2014 (e.g. missing withdrawal information). The ÚOOÚ SR — up to EUR 20M or 4% of turnover for GDPR breaches.