Poland · PL

Online shop terms and conditions for the Polish market (2026)

If you sell to Polish consumers, Polish consumer law applies — not the law of your own country. Your existing terms are not enough: you need a document aligned with the Polish Consumer Rights Act, RODO (the Polish application of the GDPR) and the Omnibus rules, ideally in Polish. Below we explain which law applies, what your terms for the Polish market must contain and the mistakes foreign sellers typically make.

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Which law applies when selling to Poland?

For cross-border sales to consumers, mandatory consumer protection follows the consumer’s place of residence. If you sell to customers in Poland, Polish consumer law applies — regardless of where your shop is established. Terms drafted under your home law are not designed for this.

The relevant Polish rules

  • Polish Consumer Rights Act — information duties, the 14-day right of withdrawal, model notice and form.
  • Polish Civil Code (Kodeks cywilny) — contract terms and warranty for defects.
  • RODO — the Polish application of the GDPR; the document refers to the privacy policy.
  • Omnibus Directive (since 2023) — lowest price in the last 30 days on promotions, verification of the authenticity of reviews.
  • GPSR (since 13 Dec 2024) — product safety and information duties, relevant for part of the assortment.

Why foreign terms are not enough

Terms written under another country’s law govern withdrawal, warranty and data protection differently. Polish consumers are therefore missing the correct mandatory disclosures, and clauses that contradict Polish consumer law are unenforceable. Polish consumers must also be able to understand their rights in a language accessible to them — in practice, a Polish document.

Supervision and risk: UOKiK

In Poland, UOKiK supervises consumer protection, runs sector inspections of e-commerce and can impose significant fines for breaching collective consumer interests. Unenforceable or missing mandatory disclosures are a typical trigger.

How to prepare compliant terms for Poland

Instead of translating your existing terms, generate a document tailored to the Polish market — with the correct clauses (Polish consumer law, RODO, Omnibus, GPSR), in Polish and ready to publish in minutes.

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Frequently asked questions

Which law applies when selling to Polish consumers?

For mandatory consumer protection, the law of the consumer's country applies — so Polish law for customers in Poland (Consumer Rights Act, RODO, Omnibus).

Are my existing terms enough for Poland?

No. Terms drafted under another country's law do not cover the Polish requirements (RODO, Omnibus, mandatory disclosures) and are often unenforceable against Polish consumers.

Do the terms need to be in Polish?

So that Polish consumers understand their rights and the information duties are met, terms intended for the Polish market should be in Polish.

What is UOKiK?

The Polish competition and consumer protection authority. It runs sector inspections of e-commerce and can impose fines for breaching consumer interests.

This document for other markets